Director Patient Access

Director Patient Access
West Texas

We have been engaged by a large national healthcare organization to identify seasoned candidates to fill the role of Director of Patient Access in West Texas.

We need a candidate that is bilingual Spanish, has managed 50+ FTEs and is open to relocating to West Texas. The candidate needs to have direct experience managing in Patient Access.

  • Ability to implement process improvement initiatives as directed and needed to achieve both company and Client goals.
  • Continuously focused on meeting metrics and proactively identifying areas of opportunity by working collaboratively, professionally and fostering positive relationships with both internal and external peers.
  • Develop and implement action plans as identified.
  • Actively practice budget/cost management.
  • Understand and be able to speak to all aspects of Patient Access, from technology, processes and regulations.
  • Consistently manages staffing activities in areas of responsibility.  This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training.  Grow/Mentor supervisors and ensure staff engagement and commitment to strategy, mission and goals.
  • Communicate proactively and positively with direct supervisor to ensure personal growth in knowledge and skill set.
  • Work positively with Client Services to ensure that client needs/concerns/requests in relation to Patient Access are being addressed proactively and in a way which does not negatively impact efficiencies or operational flows established.
  • Effectively and proactively communicate and address issues that may be impeding performance, including technology or processes.

Supervisory Responsibilities

Direct Reports (titles):  Manager or Supervisors, Patient Access

Indirect Reports (titles): Rep, PA I-IV; Rep, PA Scheduler



  • Excellent interpersonal and organizational skills
  • Demonstrated leadership and management abilities
  • Ability to manage a budget
  • Proficiency in Regulatory requirements
  • Thorough knowledge of Insurance
  • Ability to Delegate successfully

  Education / Experience

  • Bachelor’s Degree preferred
  • Three (3) to five (5) years Management in a Revenue Cycle, Business Services, or Acute Health Care environment preferred.
  • Extensive knowledge of Patient Access
  • Certified Healthcare Access Manager (CHAM) preferred
  • Approximately 25% travel may be required]
  • Bilingual Spanish required.


Exceptional opportunity with dynamic organization – competitive salary and relo assistance and exceptional career growth potential


Given your position it is likely you know qualified and interested individuals.  We reward your networking efforts by giving a $1000 cash referral bonus once your referral is hired.


If you are personally interested in learning more about this position and wish to have a confidential conversation, please submit resume with salary history:

Pat Holtermann at 360-665-2433 ~ 888-778-0098 or Send resume to


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Holtermann & Associates, 1105 195th Street, Long Beach, WA 98631