Patient Access Manager

Patient Access Manager
North Dakota

We have been engaged by a not-for-profit faith based 25-bed Critical Access Hospital with a Level IV Trauma Center and rural clinic. This is part of larger organization who carries the vision of their founding members by building healthier communities through a healing ministry. The parent organization operates hospitals, long term care facilities, assisted living facilities and residential units in 18 states.

• Currently holds The Joint Commission’s National Quality Approval award.
• Accredited by the American College of Surgeons and JCAHO
• Top Performer on Key Quality Measures® Recognition from The Joint Commission for Pneumonia and Surgical Care.
• Radiology Department is Accredited by ACR in Nuclear Medicine, MRI and CT Scan.
• Cardiac Rehabilitation Program certified by the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR).
• Named a HealthStrong™ Top 100 Critical Access Hospital

The Patient Access Manager is responsible for leading all daily Patient Access operations.

Essential Duties and Responsibilities:
• Assists in preparation for both short and long range planning recommendations for all Registration Process area including; Admitting, Tenet Care, Centralized Scheduling, and Patient Account departments.
• Manages all operational metrics to ensure the department meets organizational goals including, but not limited to Service Level Agreements and budgetary guidelines.
• Consistently manages staffing activities in areas of responsibility. This includes documentation and identification of needs, selection of staff, wage/salary activities, orientation and training.
• Enforces departmental policies, practices, procedures and work rules in accordance with approved hospital policies and assists in the development of new policies according to hospital and corporate guidelines.
• Consistently communicates appropriate information to staff and provides feedback to Director and CFO.
• Communicates deficits and problems to supervisor with recommended solutions for improvements.
• Direct Reports (titles): Supervisor,
• Pain direct Reports (titles): Rep, PA I-IV


Knowledge, Skills, Abilities
• Excellent interpersonal and organizational skills
• Demonstrated leadership and management abilities
• Thorough knowledge of computer systems in Health Care Information system
• Clear understanding of Revenue Cycle Management and Regulatory Agencies required
• Ability to receive and express detailed information through oral and written communications.
• Strong knowledge and ability to drive operational metrics.

Education / Experience
• High School Diploma or GED Required.
• College degree preferred.
• 3-5 years of Health Care Supervisory experience required
• Extensive knowledge of relationship between Admitting, Clinical Areas, Financial Areas, and Centralized Scheduling.


This is a progressive community of over 27,000 people that serves as a regional center for over 101,000, one of the fastest cities in the US. Strong incremental growth over the past decade has been fueled be a diverse economy fed by new wealth from energy, agriculture, and manufacturing. Home to a public University that offers 51 bachelor’s degrees, 4 associate degrees, and 2 certificate programs.

This is the destination community for entertainment, shopping, and business services. This includes many Festivals, Fairs and Expos, University Homecoming, Rodeos, Art in the Park, and a Concert Series are just some of the activities available here.

For the outdoors lovers, world-class bird and big-game hunting compliment hiking, biking and equestrian trails. The Community Center is the envy of all North Dakota indoor recreation centers with two pools, tennis courts, climbing wall, fitness center, racquetball and more.

Exceptional opportunity with dynamic organization – competitive salary, annual incentive bonus potential and relo assistance and career growth potential

We reward your networking efforts by giving a $1000 cash referral bonus once your referral is hired.

If you are personally interested in learning more about this position and wish to have a confidential conversation, please submit resume with salary history:
Pat Holtermann at 360-665-2433 ~ 888-778-0098 or Send resume to

Visit our website to view additional career opportunities
Holtermann & Associates, 1105 195th Street, Long Beach, WA 98631